Algemene verkoopsvoorwaarden, agenschap Val Thorens Immobilier


1. Reservation

On receipt of a signed contract and deposit, reservations are considered confirmed.

2. Price

All prices are fully inclusive of electricity, water and heating.

The tenant, in addition to the booking deposit, must pay the outstanding balance, the local visitors tax and the accommodation security deposit on arrival.

Rental balance must be paid a month before the arrival day by credit card or bank transfer.

In case of late arrival without prior notification, the Agency reserves the right to cancel the reservation two days after the commencement of the booking date.

3. Inventory of fixtures

An inventory and remarks list will be given to the tenant upon arrival and must be completed and returned to the Agency within 48 hours. After this time, no complaints or compensation requests will be considered, and tenant liability will become effective.

The tenant will be responsible for the following:

  • To replace as new, all broken or missing items / objects.

  • To pay for any damage caused to the apartment (walls, floors, ceiling, decor...etc)

  • To leave the apartment clean, respectable and in perfect working order. Should cleaning or repairs be deemed necessary, a portion of the security deposit will be held.

It is in breach of the contract to move furnishings between apartments.

4. Occupation

Pets are allowed after a specific prior agreement has been obtained from the Agency, and a supplement of 35 euros will be charged.

Tenants are requested to respect the general rules of the apartment block and to observe the 10.00pm noise ban.

In the event that these rules are not observed, tenants may be required to vacate the apartment immediately and the deposit withheld.

Under no circumstances may the apartment be occupied by more than the number of persons stipulated in the contract. Failure to comply with the above will be seen as a breach of contract and appropriate action will be taken.

The Agency reserves the right to visit the apartment at any time during the rental period for need of immediate repairs or opportunities of sale.

5. Insurance

The Agency declines all responsibility in case of theft, and any accident caused by items in the apartment. Renter’s insurance may not hold any claim against the owner or their representative in the event of accident or incident. Clients must hold full travel insurance whereby all events are fully covered.

6. Cancellation

The booking deposit will be forfeited and withheld by the Agency apart from cancellations due to force majeure where the deposit will be refunded after deduction of administrative fees. This is dependant on specific cancellation documents being supplied (certificate…etc).



Regarding the Covid-19 pandemic, the cancellation of the stay and its reimbursement will be possible in case of one of the following conditions:

  • One of the participants of the booking contracts COVID-19, or is a close contact, with a imposed quarantine by doctors, just before the stay and you can no longer come over: The guarantee covers all participants added to your booking on the day of confirmation of the booking. Be sure to fill out the surnames, first names and dates of birth of all occupants when you book on the website. If you book over phone, be sure to give all the information to the person who is in charge of your booking. Every participant added after the confirmation of your booking who would unfortunately be ill or close contact, could not be taken into account for the activation of the refund.
  • Val Thorens is located in a containment zone whose period corresponds with the rental dates of the stay. This containment needs to be the subject of a ministerial and/or prefectural decision. If the station closes during your stay, only the unconsumed nights will be refunded.
  • Travel restrictions following a government decision preventing you from going to Val Thorens:
    • Closure of borders between your main residence and Val Thorens
    • Confinement of the country of your main residence
    • Imposed quarantine period if you are returning from Val Thorens
    • Government recommendation of the country of your main residence not to go to Val Thorens.

The tenant must provide all necessary documents in case of cancellation to justify the situation of confinement or illness (e.g., prefectural order indicating confinement, proof of primary residence, medical proof with name and first name of the person who contracted Covid19, indicating his impossibility to travel at the date of the stay ...)

Due to the possible development of the situation, the cancellation of the stay will only be validated on the 1st day of the rental. These above conditions have to be current at the date of your stay.


At any time, the tenant can therefore cancel their reservation. The amount already paid will then be preserved until the date of his stay and returned within a maximum of 30 days, if one of the above conditions is still valid at the time of his stay.
If the reservation has been canceled by the tenant and on the date of his stay, the above conditions have changed (station open, end of travel restrictions ...), the amount previously paid can be refunded but only in the case where the property has been re-let in the meantime. Otherwise and if the client still does not wish to come, VAL THORENS IMMOBILIER keeps the deposit.

File costs of 50 euros per file will be deducted from the refund.

NB: This warranty does not take into account the following other reasons for cancellation of your stay: personal concern.
This offer is valid for any stay from November 22nd 2020 to Mai 8th 2021 and is non-retroactive.
This offer is not valid for a stay paid with a voucher. A stay paid for with a voucher will be refunded by a new voucher of the same amount.

See our charter of health commitments

7. Deposit

A deposit will be requested at the handover of the apartment keys.

The amount of each deposit is from 250€ to 1500€ according to accommodation type and category.

Deposits are payable by bank/credit card (Visa & Mastercard). Security deposits in cash are NOT ACCEPTED.

Due to a large number of tenant departures and arrivals at the same time, the Agency is unable to check rented premises with tenants. A full inventory of fixtures will be carried out after the tenant’s departure by a member of the Agency staff. The deposit (which is not cashed on the day of arrival) will be destroyed 10 days after the tenant’s departure, with any deductions for cleaning or damage made. Deposits made by credit card will be unblocked after this time also. Should the cost of repairs incurred be greater than the deposit left, the client concerned will be invoiced directly and the balance settled immediately.

For non credit card holders, a proxy agreement can be obtained in advance from the Agency. This is to be completed with the card details of a parent / member of family along with the card expiry date and a signed authorisation to debit the card upto the maximum deposit amount in case of damage, lack of cleaning or lost keys.

If the tenant wishes a contradictory inventory, an appointment has to be taken before 12.30 tuesday the latest and 30 euros of additional fees will be charged.

8. Legal Judgements

Should for any reason any client be unsatisfied with the services provided, all forms of litigation or legal judgement must go through “Le Tribunal d’Albertville”

9. Collection of keys

Apartment keys may be collected by the tenant upon arrival on Saturday between 5.00pm and 7.30pm. Clients can check in (pay local visitors tax, deposit...etc) earlier on in the day should they arrive in resort before and keys handed over later on.

10. Return of keys

Tenant will receive 2 sets of keys. These must be returned to the Agency before 10.00am on the Saturday morning of departure. Failure to do so will necessitate duplicate keys being cut, the cost of which will be deducted from the apartment deposit. Should the apartment not be vacated for 10.00am, an extra day’s stay will be invoiced to the tenant.

Tenants must ensure that the premises have been left properly clean and tidy, that all dishes have been cleaned, bins emptied, pillows and blankets folded and tidily put away and the floor cleaned also

11. Agency opening hours

From Christmas to Easter

Saturday: 9.00am – 7.30pm
Sunday: 9.00am – 12.00pm and 4.00pm – 7.00pm
Monday – Friday: 9.00am – 12.00pm and 3.30pm – 7.00pm

Before Christmas and after Easter

Saturday: 9.00am – 12.00pm and 2.00pm – 7.30pm
Sunday: 9.00am – 12.00pm and 4.00pm – 7.00pm
Monday – Friday: 9.00am – 12.00pm and 3.30pm – 7.00pm

The Agency will be closed for certain public holidays.

The Agency opening hours are to be respected at all times. Failure to do so entitles the Agency to decline all responsibility.

Under exceptional circumstances, when guests arrive after 7.00pm on SATURDAYS ONLY, keys can be collected from the parking P0. This arrangement is available, from Christmas to Easter, for clients who have notified the agency before 6.00pm. Also the balance need to be paid in advance and the deposit taken. We strongly recommend you to organise in advance your late arrival.

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Reisinformatie : COVID-19

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